Privacy policy

Policy 3 — Privacy Policy

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Privacy Policy

Last updated: May 2026

At Chozn, we are committed to protecting your privacy and being transparent about how we handle your personal information. This policy explains what data we collect, why we collect it, and how it is used.

Who We Are

Chozn is a pet food and treats brand based in India, operating through our online store at chozn.shop. For any privacy-related queries, contact us at chozn2026@gmail.com.

What Information We Collect

When you shop with us or interact with our website, we may collect:

  • Personal details — your name, email address, phone number, and delivery address when you place an order
  • Payment information — we do not store card details; payments are processed securely through Shopify's payment infrastructure and third-party gateways
  • Device and browsing data — IP address, browser type, pages visited, and time spent on our site (collected via cookies and analytics tools)
  • Communications — any messages you send us via email or WhatsApp

How We Use Your Information

We use your data to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and delivery notifications
  • Respond to your queries and support requests
  • Improve our website and product offerings based on browsing patterns
  • Send promotional emails or WhatsApp messages if you have opted in (you can opt out at any time)
  • Comply with legal obligations under applicable Indian law

Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your cart, understand how visitors use our site, and show relevant content. You can disable cookies through your browser settings, though this may affect certain features of the site.

We use the following types of cookies:

  • Essential cookies — required for the store to function (cart, checkout)
  • Analytics cookies — help us understand site traffic and user behaviour (Google Analytics)
  • Marketing cookies — used to show relevant ads if you have interacted with our store

Who We Share Your Data With

We do not sell your personal information. We share data only with:

  • Shopify — our ecommerce platform that powers the store
  • Courier partners (Delhivery, Shiprocket, BlueDart) — your name, address, and phone number to fulfill delivery
  • Payment gateways — to process transactions securely
  • Google — anonymised analytics data to understand site performance

All third parties are required to handle your data securely and only for the stated purpose.

Data Retention

We retain your order and account data for as long as necessary to fulfill orders, resolve disputes, and comply with legal requirements. You may request deletion of your data at any time by emailing us.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Opt out of marketing communications at any time

To exercise any of these rights, email us at chozn2026@gmail.com and we will respond within 7 business days.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

For any privacy concerns or data requests: Email: chozn2026@gmail.com WhatsApp: +91 70166 66870